schedule reboots, and you don't want to become too invasive to what the user's doing. It does come in handy if you just want to do something in the background, e.g. It's similar to a DOS window where you can run different types of commands against it. for old guys like me who prefer that instead of the fancy GUIs. You can also run commands against the machines, e.g. I haven't really played around with it too much, but what they refer to, what ConnectWise calls the unattended access, I would say is easily 80% to 90% of what we've used here and in previous lives, so it's really great. It also has the ability to have online meetings, like a WebEx scenario. We do push out the agents, but if somebody, for whatever reason, like our board of trustees, don't have the agent on their computer, we can create a support session so they can just join via a web browser and we can support them in the same manner. The primary support or the remote access support is really what we use ConnectWise Control for, but that's just the tip of the iceberg.Įven people outside of the organization would benefit from this.
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